Terms of service
Last Updated: June 2026
Terms and conditions
1. General terms
1.1. These general terms and conditions govern without restriction the sales of products made between www.ilalaleisure.co.za shop (Seller) and the Customers. Any order of a Product offered on the Site implies the Customer’s full acceptance of these Terms and conditions. They constitute, with the validation and confirmation of the order, the contract concluded between Seller and the Customer.
1.2 Seller reserves the right to modify these Terms and Conditions at any time by publishing a new version on the site. The General Terms and Conditions of Sale are applicable for those, who placed an order on the site by adding items to card, accepting terms and conditions and clicking on “Checkout”, By visiting this website and or by placing any orders online, you agree to all terms and conditions listed here.
1.3 In the event of mistakes in product pricing, descriptions, SKU codes, images or other website data, the relevant parties will be notified and a resolution sought, in the event that a resolution cannot be found, customers may be refunded.
2. Purpose
2.1. These General Terms and Conditions of Sale govern the rights and obligations of the Parties resulting from the sale of Products offered on the Site.
2.2. The products purchased via the site www.ilalaleisure.co.za are sold through the company “Ilala Leisure (Pty) Ltd”, which offers good quality products, delivered with all necessary accessories, as detailed on the store.
2.3. The validation of these Terms and Conditions of Sale, the order summary sent to the Customer by email and the Customer’s payment constitute proof of the conclusion of a contract between Seller and the Customer, which will be governed by these Terms and Conditions. Customers must be of legal age and have the legal capacity to conclude such a contract, otherwise it will not be valid.
3. Personal Data Processing
3.1 Registration
3.1.1 The accuracy of the personal data provided by the Customer falls within his exclusive responsibility;
3.1.2. On the creation of an account, the Customer chooses a login and a password which will be specific to them to identify themself on the Site. The Customer is responsible for keeping these elements confidential and do not provide it to any unauthorised third party individuals.
3.1.3. Using their identifiers, the Customer can access their account at any time (outside of temporary periods of maintenance of the Site) and place an Order, follow his Orders or deliveries in progress or manage their personal information.
3.2 Placing the order
3.2.1. The Customer may place orders on the site when they have entered their identifiers. They may add all Products identified as available to their shopping cart using the corresponding button, which will be indicated on the Site.
3.2.2. The shopping basket remains available and can be modified until the definitive validation of his purchase order by the Customer.
4.2.3. Once the content of their shopping basket is validated, the Customer can confirm their Order by completing the following steps:
- Confirm the Products and the quantities selected;
- Complete all the information requested by the Site;
- Accept without reservation the General Terms and Conditions of Sale, by clicking on the button indicated;
- Validate the payment, by clicking on the button indicated.
3.2.4. The Customer is entirely responsible for the accuracy of the identification and delivery information they provide to Seller by placing an Order on the Site.
4. Issuing of Invoices
After submitting an order in site www.ilalaleisure.co.za, the Customer will receive an automatic e-mail with a bill. After receiving a payment, Seller will generate an invoice and send it to the Customer’s e-mail address.
5. Delivery of the Order
5.1. The Products will be delivered to the Customer after validation of the payment of the Order, whatever the method. The Customer will be informed of the shipment of the Products by email.
5.2. In the event where the Order includes Products whose availability dates differ from the time when the Order was placed, it will be shipped when all the Products are available, in a single dispatch.
5.3. The orders are being delivered within 1-7 business days (if exclusion is not provided). The delivery of Products is carried out nationally within the borders of South Africa.
5.4. The Customer agrees, that the order might be late because of undefined circumstances (such as public holidays, delivery company delay, etc.). If Customer did not receive his order, the seller should be informed about the latency not later than 1 day after expected delivery date.
5.5. The products are delivered to the address indicated by the Customer when he places his Order on the Site. The Customer must check the completeness and the compliance of the information he provides to Seller.
5.6. In case of delays, damage, total or partial losses of Products and/or of the Order, it is the responsibility of the Customer to contact the Seller not later than 1 business day after delivery on ilalaleisure@gmail.com. The Seller takes all responsibility to correct the mistake and disturbance made by his or third party individuals fault.
5.7 The seller reserves the right to cancel and refund the customer if the products are no longer available after the customer has placed their order.
5.8 The seller reserves the right to cancel and refund the customer due to pricing errors on the website after the customer has placed their order.
6. Returns and Refunds
6.1. Please find our full Returns & Refund Policy here: https://ilalaleisure.co.za/policies/refund-policy
7. Privacy of Personal Data
7.1. Please find out full Privacy Policy here: https://ilalaleisure.co.za/policies/privacy-policy
8. Delivery information
8.1. All information regarding order and delivery process, including shopping invoice will be sent to Customers e-mail address, provided during submission of Order;
8.2. All information regarding an order, including shopping invoice can also be found on the Sellers Site, if the order was completed by a registered Customer;
8.3. All questions regarding order of delivery process can be submitted by the contact details, provided in “Contacts” on seller’s site www.ilalaleisure.co.za
9. Dispute
9.1. Seller and Customer agree, that all information (including these Terms and Conditions, information about Seller, description about Products and its technical characteristics, Customer’s options for payment and delivery, Product warranty (if applicable)), was provided to Customer in writing.
9.2. These rules do not limit the Customers rights set out in the South African legislation.
9.3. All disagreements related to the purchase and sale agreement between the Seller and the Customer are settled by negotiation. Failing agreement, the dispute will be settled by South African legal acts.
9.4. The right to copy and data from Sellers Site is only allowed by receiving Sellers legal confirmation in writing.
9.5 We reserve the right to cancel orders due to website errors, product defects or for any unforeseen reasons. A full refund will be issued if we cancel your order.